parameswari@acestech.in

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Customer Support Executive

1-3 years

3L-5L

Remote / Mumbai

  • Posted: 7 days ago | Openings: 5 | Applicants: 300
Job highlights
  • Resolve customer queries efficiently and professionally through calls, emails, or chat.
Job description
  • Provide prompt and accurate responses to customer inquiries.
  • Maintain detailed records of customer interactions and resolutions.
  • Collaborate with other departments to resolve complex issues.
  • Identify customer needs and provide appropriate solutions or alternatives.
  • Contribute to team goals and maintain a positive work environment.
  • Communication: Ensure clear and professional communication with customers.
  • Problem-solving: Handle complaints and difficult situations with composure.
  • Documentation: Record all interactions accurately in CRM systems.
  • Feedback: Gather and relay customer feedback to improve processes.
  • Team Support: Assist team members during high-volume periods.

Role: Customer Support Executive

Industry Type: IT Services & Consulting

Department: Customer Support

Employment Type: Full Time, Permanent

Role Category: Customer Service


Education:

UG: Any Graduate

PG: Not Required


Key Skills:

Customer Service, Communication Skills, Problem Solving, CRM Tools, Email Support, Chat Support, Empathy, Multitasking.


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